FAQ

Re: We are very honored to provide you with samples for quality inspection, but the customer must pay for the sample cost and courier fee.

Re: Regular models are in stock. For customized models, it usually takes more than 14-20 working days depending on the product structure

Re: 7 working days for regular products, and about 15 working days for large quantities of 100 units. The exact time depends on the order quantity.

Re: We can provide the most reasonable suggestions based on the customer's order situation to meet customer needs as much as possible.

Re: All our products undergo strict control throughout every production process from start to finish. Each product receives final inspection before packing and boxing.

Re: We provide different warranty periods for different products. Please contact us for detailed warranty information.

Re: 30% of the payment as deposit after order confirmation, and the remaining 70% before loading and factory shipment. (We will show you photos of the products and packaging before you make the payment.)

Re: Different products are determined according to the customer's shipping status. Please contact us for detailed information.

Re: Yes, motor power is positively correlated with load capacity, but it is not a simple linear relationship. Higher power usually means stronger power and better climbing ability, but actual load capacity depends on multiple factors.

Re: In tropical regions, the core protection for our auto rickshaw batteries and circuits is "sealed three-proof + intelligent temperature control." We use lithium iron phosphate batteries with forced heat dissipation and IP67 sealing to achieve no speed reduction in high temperatures, no short circuits in high humidity, and reliable all-weather operation.

Re: The core advantages of electric forklifts over fuel forklifts are "five savings and one broad" - 90% electricity savings, 30-50% maintenance savings, 80,000 RMB/year cost savings, labor savings (maintenance-free), worry-free operation (intelligent diagnostics), and broader application scenarios. They are particularly suitable for indoor, cold chain, food, pharmaceutical, and other enclosed spaces with high environmental requirements.

Re: Our lithium batteries use A+ grade cells, with over 80% capacity after 1000 cycles, and can achieve more than 3000 cycles. Normal use for 8 years is no problem.

Re: Intelligent sweepers/transfer vehicles reduce costs through four dimensions: "machine replacement + 24-hour operation + intelligent scheduling + zero social insurance benefits." A single unit replaces 2-8 people, reducing comprehensive labor costs by 40-70%, while eliminating hidden management burdens such as recruitment difficulties, high turnover, and injury risks.

Re: Don't overcharge, check brakes regularly, keep tire pressure accurate, and the vehicle will have fewer problems!